Computer Repair and Network Support Services

Voted 'Best of Forsyth' 2018 - 2025

Gary Helm
Information Technology Specialist
204 Hickory Oak Hollow
Cumming, GA 30040

Mon-Fri 9am-6pm
Evenings & Saturday by Appointment

Phone 470-253-0547
Email Gary at GaryHelm.Net

Near Me: Cumming Georgia, Forsyth County GA, Dawsonville GA, Gainesville GA, Dahlonega GA, Lake Lanier, Free Home GA, Ball Ground GA, Johns Creek GA, Milton GA



Gary Helm

Resolving Password Issues

If you forgot your Microsoft Password

using a different internet enabled device: Go to account.live.com/password/reset
Follow the prompts and select "forgot password".
Microsoft will send you a code to reset your password or PIN.
Use this new password or PIN to access your computer.

Local Account doesn't have Adminitrator rights

Verify storage memory (C:) is unencrypted... turn off bitlocker Windows 11 01/05/26 Use search and type bitlocker. Select Device Encryption. Turn off Device encryption.

Reboot to Hirens Boot Disk to activate the Local Administrator Account

Reboot and log into the Local Administrator Account. Open Edit users and change the Local Account from Standard User Account to Administrator

Log Out and log into Local Account

Forgot Password for Local Account

Verify storage memory (C:) is unencrypted... turn off bitlocker Windows 11 01/05/26 Use search and type bitlocker. Select Device Encryption. Turn off Device encryption.

Reboot to Hirens Boot Disk and change password so the account does not have a password.
Turn off computer, remove Hirens disk and start computer.
Select Local Account and then reset password